As of 29 July 2025 we are still in the process of changing location. That new location is currently being renovated, but once we’re done making it ours we will announce the address on our website and socials.

All we can say is that we will remain in the center of Newcastle-upon-Tyne, not far from the Monument area 😉

Yes. Everyone playing at The CTRL Pad must lawfully abide by the PEGI Ratings assigned to all games (even with the permission of a parental guardian). Staff may ask guests to prove their age if they wish to play 16+ or 18+ games.

Additionally, children under the age of 13 years old MAY be required to have an adult present. For the safety and wellbeing of the minor, staff reserve the right to refuse game time.

Walk-in players are always very welcome, and usually have plenty of free game stations to choose from. If you’re coming in on a Saturday (especially on a home Newcastle game day or during school holidays), you may want to consider shooting us a message to reserve your spots just in case.

Not at all! We also have our cafe, and we love to see guests come in just for a coffee and a rest.

Yep! And our drinks are permitted in Cineworld on the Second Floor.

Guests are permitted to install games only with explicit permission from a staff member for that specific game and device. Installation is easiest to allow on PC with Free to Play games. If an installation is initiated without staff approval, the files will be deleted and the guest may be restricted from playing depending on the nature of the installation.

Yes. We can sell physical gift vouchers that must be picked up at our location. If you are buying the voucher as a gift from out of town, we can take payment over the phone or via bank transfer and leave the voucher at our front desk under the recipient’s name.

This will be updated after our new location is announced.

Yes, with proper identification, the following discounts are offered on game time of an hour or more.

Blue Light and NHS carers – 20%
University students – 10%
Northumbria Uni. eSports and CVGS members – 25%
The Gate staff – 20%

Our shop is fully wheelchair accessible, and staff are easily able to shift the seating in front of any station to allow for better access. The only exception would be the racing wheels, as they are mounted to steel frames low to the ground. While we do not currently have any adapted equipment, we are eager to make our consoles and PCs comfortable for every gamer to use. Please send us an email or social media message regarding what accomodations you might be needing, and we will figure out what to do.